Your right to cancel
Our cancellation policy does not affect your legal rights.
Before your item is dispatched
Your order can be cancelled up to the point of dispatch.
After your item has been dispatched
Once your order has been dispatched we are unable to cancel it.
Returning your items
If you are not entirely satisfied with your purchase, you can request to return an item for a full refund within 7 days of receipt. Please phone us on 0844 4127922 or use the help with my order form to arrange. Returns are chargeable (£20 for orders collected from the mainland UK and £40 for orders collected in Northern Ireland and the Republic of Ireland)
Alternatively you can arrange the return of your order via a courier of your choice. You remain responsible for the goods until they have been signed for at our warehouse. We recommend that you insure any goods you are returning to us.
The returns address is tptoys.com, Robovision t/a TP Toys, Unit 14 Finepoint, Finepoint Way, Kidderminster, DY11 7FB. It is your responsibility to ensure that your items are packaged adequately to protect against damage. Please note that if you fail to take reasonable care of the goods before they are returned to us, we will charge you a reasonable sum for the reduction in value the goods have incurred. If you have assembled a product it cannot be returned unless found to be faulty.
If you refuse delivery from our carrier you will be responsible for the return charge of these goods (£20.00 for orders from mainland UK; £40 for orders from Northern Ireland and the Republic of Ireland) and their condition in transit.
In the unlikely event that your delivery is incorrect or faulty we require you to notify us within 48 hrs of receipt by phoning us on 0844 4127922 or using the help with my order form
At our discretion we may then do one of the following:
i. Deliver any goods not supplied
ii. Following a collection & inspection, replace damaged or defective products.
iii. Provide a refund for the amount paid by you for the goods in question.