What does lifetime guarantee mean?
TP's lifetime guarantee against rust causing failure applies to the first purchaser only and is intended to cover the play lifetime of the children for whom it was bought. This period normally equates to a maximum of ten years from date of purchase. This manufacturer' s guarantee does not affect your statutory rights.
What does rust causing failure mean?
The guarantee covers failure due to rust which is defined as a perforation or breakage of the steel tubing.Nuts, bolts and fittings are not covered by the lifetime guarantee. The guarantee is not a cover against surface rust for which maintenance instructions are included with the product. We advise that should surface rust appear it should be rubbed down with course sandpaper or wire wool and retouched with a non toxic galvanised paint suitable for outdoor use.
Is the frame shrinkable?
No, the frame is sold as a growable item. When the extension legs are added they will naturally bond together over time making removal of extension legs difficult and sometimes impossible. So when frame has been at full height for a few years, it may not be possible to take back the frame back to its toddler height format.
Can you put a swing seat on this frame?
No, you cannot attach a swing seat but you can attach a Twizzler2.
How do you secure the Challenger with the hook stakes provided?
At the base of each leg of the Challenger there are two holes which face each other, one is dimpled , one is not. Place your stake into the hole which is not dimpled , then lever the stake upwards so that it moves down inside the leg tube. Push it down hard to achieve contact with the ground. Do not worry if this slightly distorts the hole in the Challenger leg. It will not affect the structural integrity of the frame. Repeat this process around the rest of the frame and your Challenger will then be secured.
How long are the platform and den guaranteed for?
The den and the platform are both covered by a one year guarantee.
Is it ok for me to put the slide on any side of the platform?
Yes, the slide can be positioned on any side of the higher platform but you may need to remove the rung above to make it easier for older children to access the slide.
Can I wash the Challenger den?
Yes,the den can be machine washed at 30°.