What does lifetime guarantee mean?
TP's lifetime guarantee against rust causing failure applies to the first purchaser only and is intended to cover the play lifetime of the children for whom it was bought. This period normally equates to a maximum of ten years from date of purchase. This manufacturer' s guarantee does not affect your statutory rights.
What does rust causing failure mean?
The guarantee covers failure due to rust which is defined as a perforation or breakage of the steel tubing.Nuts, bolts and fittings are not covered by the lifetime guarantee. The guarantee is not a cover against surface rust for which maintenance instructions are included with the product. We advise that should surface rust appear it should be rubbed down with course sandpaper or wire wool and retouched with a non toxic galvanised paint suitable for outdoor use.
Trampolines all look the same in a photograph but there is often a big price difference. How do I tell if I’m getting good value for money?
It is ideal to visit a specialist outlet where you will actually be able to touch, see and feel the trampoline, as this will very quickly show you differences in quality that will be reflected in the price. If it isn’t possible to see the trampoline, do ask the retailer about its specification:
Trampoline Frame
Is it made from heavy duty galvanised steel, therefore suitable for all year round use? As a guide to the likely strength of the steel, ask the weight of the trampoline in its box. Generally the heavier, the better
Trampoline Pads
These are important as they protect the jumper from impact with the frame or springs. They are also the most vulnerable part of a trampoline in terms of resisting wind, rain, sun and frost. Ask your retailer if they guaranteed not to absorb water? Soggy pads are less effective, rot quickly and drench you when leant on! Also ensure that they are substantial both in depth and width. They should cover the springs, be securely attached to the frame, and not tear off in the wind.
Trampoline Springs
The better the spring, the better the bounce. Ask how many, how long and how strong? The low cost springs used in cheaper trampolines lose their memory especially if used by adults. A trampoline that will not spring back to its original shape is soon a disappointment and of little value.
Trampoline Mat
Check that the surface of the trampoline mat is non-abrasive to ensure it doesn’t hurt your child’s skin. Ask how the springs attach to the mat. A D ring system of attachment, rather than hooking the spring directly into the material, will greatly extend the life of the mat.
You have many different accessories for your trampolines but no access ladders. Why?
This is an issue relating to trampoline safety. Access ladders enable younger children (under sixes) to get onto a trampoline easily. We believe it to be irresponsible to facilitate the use of a trampoline by a child who is too young to climb onto it unaided.
Lots of places now sell trampolines. Does it matter who I buy my trampoline from?
It is important to buy the right trampoline both for you now and as your family grows. Therefore the advice of a specialist (someone who has been selling outdoor toys for a long time as is the case with TP Platinum Stockists) can be invaluable. You will expect your trampoline to give your family years of fun. So it is wise to buy one made by a reputable manufacturer who will be there to provide after sales support both now and in the future. Your trampoline will have a warranty of some kind. Does it cover “normal wear and tear”? Some don’t. A guarantee is only of value if the supplier of that warranty is still around to honor it. You might be re-assured that tp have been trading uninterrupted for nearly 50 years.
My child is nearly three. Shall I buy a big trampoline that they will grow into?
Your child will grow into the trampoline but big trampolines are recommended for children aged 6 years and over because of the height of the trampoline off the ground and the very significant, uncontrollable forces involved in using a trampoline. However, it is a shame to waste the opportunity for your child to reap the benefits of outdoor play now. Instead we suggest that you choose equipment geared more to their current physical needs and capabilities. Climbing, swinging, and sliding are all activities which younger children love and are appropriate to their developmental needs. Wooden Climbing Frames or Wooden Swing Frames, Steel Climbing Frames and Garden Swings or slides would all be appropriate alternative choices for this age group.
You see a lot about weight limits on trampolines. How important are these?
Weight limits are important because they indicate the strength and durability of the trampoline. Responsible manufacturers will always err on the side of caution with weight recommendations. For example, an athletic 60kg teenager will pose a greater challenge to the robustness of a trampoline than a sedate 80kg adult. Quite simply, the greater the height achieved by the bouncer, the greater the loading on the springs. It is worth investing in a trampoline with a weight limit well in excess of your current needs. As families grow, users will get heavier not lighter.
Can weight limits apply to the combined weight of two people jumping on the trampoline?
As for whether the weight limit can refer to more than one user, clearly it could, but we very strongly advise against multiple person use on the grounds of trampoline safety. Multiple person use is the most common cause of accidents on trampolines. It can result in collisions or falls due to the bounce of one trampolinist destabilizing another, especially where there is a significant weight difference between the jumpers. Evidence from published international studies indicates multiple person use of any large trampoline, whatever the shape, size or make, is potentially dangerous. As a responsible manufacturer we think it is important to highlight important safety guidelines that you should follow if you purchase a large trampoline. Using a trampoline without due regard to them can result in serious accidents.
Is my frame guaranteed against wind damage?
The trampolines are not guaranteed wind damage, it is advisable that in strong winds or very exposed areas that you may want to purchase an anchor down kit. This will help the keep your frame in place however in very extreme weather it may be advisable to take the trampoline down as winds can lift trampolines and throw them about.
Can I purchase replacement parts for my trampoline?
We do try and keep a stock of spare parts that can be purchased, however when models have been discontinued spare do become limited.