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TP Promise

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Guarantee Information

Guarantee conditions for products sold by Robovision Ltd  trading as TP Toys.

  • All guarantees are conditional upon family domestic use of the product
  • All guarantees apply to the original purchaser only; they are strictly not transferable
  • All guarantees commence on the date of purchase.
  • All guarantees require the purchaser to have followed the maintenance instructions provided with all TP products. For example any rust spots on steel frames need to be rubbed down with a wire brush and protected with galvanized paint to prevent further corrosion. If this general maintenance has not taken place, the guarantees against rust causing failure will be invalidated.
  • All guarantees require the purchaser not to have modified the product.
  • Only fittings and accessories supplied by TP should be used with TP products or your guarantee may be invalidated.
  • Liability is limited to the affected part only which we will repair or replace at our discretion.  We do not support any indirect costs incurred including third party building or disposal.
  • Guarantees require the  production of the original purchase receipt and  of the batch number which appears on the instruction provided with the product. This instruction sheet  should be retained by the purchaser for this reason and to provide important maintenance information (see above).
  • If a guarantee claim is valid and a replacement part is supplied, the replacement part assumes the warranty period of the original purchase. For example if a product is purchased on 4 January 2012 and has a 1 year guarantee, but a replacement part is supplied under warranty 9 months later in September 2012, the warranty of the product including the replacement part supplied in September 2012 will expire 1 year from the original purchase, ie 3 January 2013.
  • Vandalism, abuse, incorrect installation, inappropriate usage, minor settlement , weather related  damage and acts of God are excluded 
  • Guarantees apply to purchases made in the British Isles. Outside that territorial area, the maximum guarantee on any product, or part of that product, is 1 year. 
  • Purchases of TP products outside the British Isles must be made from an approved TP retailer  who will provide local resolution of any qualifying warranty claims. All claims will require the production of a valid purchase receipt.

To enable us to manage your warranty claim as efficiently as possible, please register your purchase at www.tptoys.com/productregistration

Range of TP Products - Guarantees

Code  Product Description Parts Covered/Conditions  Length
2 WOODEN PLAYHOUSE ACCESSORY PACK 1 Year
4 CRAZYWAVY TO EXPLORER ATTACHMENT KIT  1 Year
9 ACORN GROWABLE SWING Wood –against rot causing failure  5 Years
All other parts  1 Year
22 6 x 4 GOAL 1 Year
30 WOODEN PLAYHOUSE Wood –against rot causing failure 5 Year
All other parts  1 Year
36 SUPER GOAL WITH TRAINER 1 Year
37 EARLY FUN GROWABLE SWING FRAME 1 Year
38 GIANT GOAL WITH TRAINER 1 Year
41 TRAMPOLINE LADDER 1 year
50 OASIS WOOD COVER  1 Year
51 CASCADE WOOD COVER 1 Year
69 EARLY FUN BABY SWING SEAT 1 Year
76 AQUA SLIDE 1 Year
77 AQUA SLIDE (2019) 1 Year
89 OASIS STAND 1 Year
90 OASIS BLUE TRAY  1 Year
101 CASCADE YELLOW TRAY 1 Year
102 CASCADE STAND 1 Year
103 SPARE RED STORAGE SHELF FOR CASCADE AND OASIS 1 Year
131 DOUBLE GIANT SWING FRAME Steel against rust causing failure 5 Years
All other parts  1 Year
132 TP TRIPLE GIANT SWING FRAME Steel against rust causing failure 5 Years
All other parts  1 Year
140 FOREST WOODEN SEESAW FSC Wood –against rot causing failure 5 Years
All other parts  1 Year
198 EARLY FUN TRAMPOLINE 1 Year
206 FOREST DOUBLE SWING 2 FSC Wood –against rot causing failure 5 Years
All other parts  1 Year
208 TP EARLY FUN TODDLER TRAMPOLINE  1 Year
231 6FT BIG BOUNCER TRAMPOLINE Frame- against rust causing failure 10 years
All other parts  1 Year
249 8FT GENIUS ROUND TRAMP Frame- against rust causing failure 10 years
All other parts  1 year
285 EARLY FUN PICNIC TABLE SANDPIT 1 Year
286 DELUXE PICNIC TABLE SANDPIT 1 Year
288 CREATAWAY SAND TABLE ACCESSORY PACK 1 Year
289 TP WOODEN PICNIC BENCH  1 Year
290 EARLY FUN ACTIVITY HOUSE Wood –against rot causing failure 5 Year
All other parts  1 Year
292 TP WOODEN LIDDED SANDPIT  1 year
293 ACTIVITY ACCESSORY PACK 1 Year
295 TP EARLY FUN MUD KITCHEN PLAYHOUSE ACCESSORY  1 Year
297 TP DELUXE MUD KITCHEN PLAYHOUSE ACCESSORY  1 Year
300 STABLE COTTAGE 1 Year
302 TP NEW FOREST ACORN GROWABLE SWING FRAME FSC Wood against rot causing failure 5 Years
All other parts  1 Year
303 TP NEW FOREST SINGLE SWING FSC Wood against rot causing failure 5 Years
All other parts  1 Year
304 TP NEW FOREST DOUBLE SWING FSC Wood against rot causing failure 5 Years
All other parts  1 Year
306 WOODEN PICNIC BENCH- PAINTED 1 Year
310 MUDDY COOK MUD KITCHEN 1 Year
328 BRAMBLE COTTAGE Wood against rot causing failure 5 Years
All other parts  1 Year
334 FOREST SINGLE MULTIPLAY Wood against rot causing failure 5 Years
All other parts  1 Year
344 CASTLEWOOD DEN PACK 1 Year
345 CASTLEWOOD SWING ARM Wood against rot causing failure 5 Years
All other parts  1 Year
346 SANDPIT COVER 1 Year
348 HIDEAWAY WOODEN PLAYHOUSE 1 Year
349 SUMMER LODGE WOODEN PLAYHOUSE 1 Year
350 TP WOOD PLAYHOUSE FSC W/SLIDE Wood against rot causing failure 5 Years
All other parts  1 Year
356 PAVILION WOODEN PLAYHOUSE 1 Year
392 MESSY CHEF MUD KITCHEN 1 Year
396 MUDDY MAKER MUD KITCHEN 1 Year
398 MUDDY MADNESS MUD KITCHEN Frame against rust causing failure 5 years
469 6FT HIP HOP TRAMPOLINE All other parts  1 year
470 8FT HIP HOP TRAMPOLINE Frame against rust causing failure 5 years
All other parts  1 year
1 Year
475 TP KINGSWOOD CLIMBING BRIDGE FSC 1 year
509 SMALL TO TALL 2 IN 1 METAL SWING SET  1 year
510 TP SINGLE METAL SWING SET 
511 TP DOUBLE METAL SWING SET 
521 SINGLE METAL SWING FRAME 1 year
522 DOUBLE METAL SWING FRAME 1 year
523 TRIPLE METAL SWING FRAME 1 year
540 8FT CHALLENGER TRAMPOLINE Frame against rust causing failure 5 years
All other parts  1 year
560 RED OASIS TRAY 1 year
561 BLUE CASCADE TRAY 1 year
570 8FT TRAMPOLINE LADDER  1 year
571 10/12/14FT TRAMPOLINE LADDER  1 year
572 8FT TRAMPOLINE COVER  1 year
573 10FT TRAMPOLINE COVER  1 year
574 12FT TRAMPOLINE COVER  1 year
575 TRAMPOLINE ANCHOR DOWN KIT  1 year
594 RED ROCKFACE SAND AND WATER TABLE  1 year
616 GARDEN GAMES SET 1 Year
621 CLEAR ROCKFACE SAND & WATER TABLE 1 Year
627 COVER FOR ROCKFACE  1 Year
636 BOUNCYCLE 1 Year
730 POGO STICK 1 Year
749 SPIRO HOP SEE-SAW 1 Year
750 SPIRO SPIN SEESAW 1 Year
755 RAPIDE SLIDE BODY Frame against rust causing failure 5 years
768 Straightaway Slide Extension 1 year
769 RAPIDE STEP SET Steel against rust causing failure 5 Years
All other parts  1 Year
792 TP FOREST JUNIOR MULTIPLAY Wood –against rot causing failure 5 Years
All other parts  1 Year
794 FOREST LODGE Wood –against rot causing failure 5 Years
All other parts  1 Year
795 FOREST VILLA Wood –against rot causing failure 5 Years
All other parts  1 Year
836 NEW EXPLORER DEN 1 Year
841 JUNGLE RUN Steel against rust causing failure 5 Years
All other parts  1 Year
843 EXPLORER2 FRAME WITH PLATFORM Steel against rust causing failure 6 Years
All other parts  2 Year
865 HIDE&SEEK TUNNEL 1.8M 1 Year
889 CRAZYWAVY STEPSET Steel against rust causing failure 5 Years
All other parts  1 Year
900 QUADPOD2 1 Year
901 TP SKYRIDE 1 Year
902 TP NEST SWING 85CM DIAMETER 1 Year
913 TP FOLDAWAY SWING SEAT  1 Year
919 NEST SWING 1 Year
920 WOODEN SWING SEAT 1 Year
922 TRAPEZE & RINGS 1 Year
924 WRAPAROUND SWING SEAT 1 Year
925 DELUXE SWING SEAT 1 Year
928 LIME GREEN SWING SEAT 1 Year
929 TP 3 IN 1 ACTIVITY SWING SEAT 1 Year
932 TP NEST SWING 1.2M DIAMETER  1 Year
933 PIRATE BOAT 1 Year
936 TP RAPIDE SWING SEAT 1 Year
938 TP 1.2M SLIDE  1 Year
934 TP BUTTON SWING SEAT 1 Year
939 LA PALMA SAND & WATER TABLE 1 Year
946 TWIZZLER II 1 Year
951 BUBBLE BOUNCER 1 Year
952 BUBBLE BOUNCER  1 Year
960 RIPPLE SLIDE 1 Year
968 SMALL WAVY SLIDE 1 Year
969 CRAZYWAVY SLIDE Frame- against rust causing failure 5 years
All other parts  1 Year
976 EARLY FUN WAVY SLIDE 1 Year
983 JUNIOR SPIRO BOUNCER 1 Year
984 TP STRAIGHTAWAY SLIDE EXTENSION-APPLE GREEN 1 Year
995 CRAZYWAVY SLIDE BODY-APPLE GREEN 1 Year
998 JUNIOR SWING SEAT 1 Year
999 QUADPOD – GREEN 1 Year
164P PIRATE GALLEON 2 Wood –against rot causing failure 5 Years
All other parts  1 Year
211P TP GENIUS ROUND BLUE TRAMPOLINE 10FT  Frame- against rust causing failure 5 years
All other parts  1 Year
212P TP GENIUS ROUND BLUE TRAMPOLINE 12FT  Frame- against rust causing failure 5 years
All other parts  1 Year
213P TP GENIUS ROUND BLUE TRAMPOLINE 14FT  Frame- against rust causing failure 5 years
All other parts  1 Year
226P 8FT GENIUS OCTAGONAL Frame- against rust causing failure 10 years
All other parts  1 year
227P 10FT GENIUS OCTAGONAL Frame- against rust causing failure 10 years
All other parts  1 year
228P 12FT GENIUS OCTAGONAL Frame- against rust causing failure 10 years
All other parts  1 year
229P 14FT GENIUS OCTAGONAL Frame- against rust causing failure 10 years
All other parts  1 year
250P 10FT GENIUS ROUND TRAMP Frame- against rust causing failure 10 years
All other parts  1 year
251P 12FT GENIUS ROUND TRAMP Frame- against rust causing failure 10 years
All other parts  1 year
252P 14FT GENIUS ROUND TRAMP Frame- against rust causing failure 10 years
All other parts  1 year
265P 8FT TRAMPEAZEE TRAMPOLINE Frame- against rust causing failure 5 years
All other parts  1 year
266P 10FT TRAMPEAZEE TRAMPOLINE Frame- against rust causing failure 5 years
All other parts  1 year
267P 12FT TRAMPEAZEE TRAMPOLINE Frame against rust causing failure 5 years
All other parts  1 year
280P TP GENIUS OCTAGONAL 2 & ENCLOSURE 8FT (WITH IGLOO DOOR) Frame against rust causing failure 10 Years
All other parts  1 year
281P TP GENIUS OCTAGONAL & ENCLOSURE 10FT (WITH IGLOO DOOR) Frame against rust causing failure 10 Years
All other parts  1 year
282P TP GENIUS OCTAGONAL 2 & ENCLOSURE 12FT (WITH IGLOO DOOR) Frame against rust causing failure 10 Years
All other parts  1 year
283P TP GENIUS OCTAGONAL 2 & ENCLOSURE 14FT (WITH IGLOO DOOR) Frame against rust causing failure 10 Years
All other parts  1 year
291P FOREST DOUBLE MULTIPLAY WITH SLIDE Wood against rot causing failure 5 Years
All other parts  1 year
307P/S TP SUNNYSIDE WOODEN PLAYHOUSE 1 year
318P/S TP HILL TOP WOODEN PLAYHOUSE 1 year
321P/S TP CHALET WOODEN PLAYHOUSE  Wood against rot causing failure 6 Years
All other parts  2 year
340P CASTLEWOOD TOWER Wood against rot causing failure 5 Years
All other parts  1 year
347P TP FOREST CABIN WOODEN PLAYHOUSE 1 year
351P/S TP FOREST COTTAGE WOODEN PLAYHOUSE Wood against rot causing failure 5 Years
All other parts  1 year
354P/S TP TREETOPS WOODEN TOWER PLAYHOUSE WITH TOY BOX  Wood against rot causing failure 5 Years
All other parts  1 year
359P TP MANOR WOODEN PLAYHOUSE 1 year
363P  TP FOREST VILLA COLOUR  1 year
368P FOREST TODDLER WOODEN CLIMBING FRAME Wood against rot causing failure 5 Years
All other parts  1 year
369P FOREST TODDLER WOODEN CLIMBING FRAME & SWING  Wood against rot causing failure 5 Years
All other parts  1 year
370P TP LOFT WOODEN PLAYHOUSE Wood against rot causing failure 5 Years
All other parts  1 year
402P TP 10FT GENIUS OCTAGONAL BLUE TRAMPOLINE Frame against rust causing failure 10 Years
All other parts  1 year
403P TP 12FT GENIUS OCTAGONAL BLUE TRAMPOLINE Frame against rust causing failure 10 Years
All other parts  1 year
471P TP 10FT  HIP HOP TRAMPOLINE Frame against rust causing failure 5 Years
All other parts  1 year
472P TP 12FT  HIP HOP TRAMPOLINE Frame against rust causing failure 5 Years
All other parts  1 year
476P KINGSWOOD2 TOWER Wood against rot causing failure 5 Years
All other parts  1 Year
479P KINGSWOOD2 DOUBLE SWING ARM Wood against rot causing failure 5 Years
All other parts  1  Year
541P 10FT CHALLENGER TRAMPOLINE Frame against rust causing failure 5 Years
All other parts  1 year
542P 12ft CHALLENGER TRAMPOLINE Frame against rust causing failure 5 Years
All other parts  1 year
802P KNIGHTSWOOD DOUBLE SWING FRAME 1 Year
803P KNIGHTSWOOD TRIPLE SWING FRAME 1 Year
804P KNIGHTSWOOD SINGLE SWING FRAME 1 Year
825P KNIGHTSWOOD DOUBLE SWING FRAME WITH EXTENSION 1 Year
826P KNIGHTSWOOD DOUBLE SWING FRAME WITH DECK  1 Year
827P KNIGHTSWOOD DOUBLE SWING FRAME WITH DECK AND EXTENSION 1 Year

In all cases, the guarantee conditions clearly stated above must also be met for the guarantee to be upheld

Use of TP Products in an educational /schools environment

TP products are tested to the EN71 standard applicable to products used in a family domestic setting. Anyone wishing to use TP equipment in an educational setting should check with their insurer that equipment certified to EN71 is acceptable before they make their purchase.

TP products intended for use in an educational setting are guaranteed for 1 year. These products are the  sand and water tables: The Cascade, the Oasis, the Rockface and the La Palma as well as the Hide and Seek tunnel.  All other products will not be covered under warranty when used in a commercial environment.

None of the above affects the consumer’s statutory rights

Important Information about Guarantees on TP purchases made prior to 3rd January 2012

Tube Plastics trading as TP Activity Toys went into administration on 6 December 2011. At that time all the guarantees it had issued were rendered null and void.

Robovision Ltd bought the assets of Tube Plastics on 3 January 2012. Trading as TP Toys we have no legal obligation to honour the guarantees issued by the business that went into administration. However, as a gesture of good will, we will endeavour to honour all guarantees for purchases made 1 year prior to our purchase of the assets of Tube Plastics, i.e all purchases made from 1st January 2011. Guarantees relating to any purchases made before 1st January 2011 will not be honoured. 

Please click here for guarantee information on discountinued lines sold at clearance prices through all TP Toys retailers including tptoys.com after 22nd January 2013.