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FREE DELIVERY on orders £49.99 & over

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Free Delivery

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INTEREST FREE Buy Now, Pay Monthly

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0% Interest

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FREE 1 year EXTRA GUARANTEE

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TP Promise

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Guarantee Information

Guarantee conditions for products sold by Robovision Ltd  trading as TP Toys.

  • All guarantees are conditional upon family domestic use of the product
  • All guarantees apply to the original purchaser only; they are strictly not transferable
  • All guarantees commence on the date of purchase.
  • All guarantees require the purchaser to have followed the maintenance instructions provided with all TP products. For example any rust spots on steel frames need to be rubbed down with a wire brush and protected with galvanized paint to prevent further corrosion. If this general maintenance has not taken place, the guarantees against rust causing failure will be invalidated.
  • All guarantees require the purchaser not to have modified the product.
  • Only fittings and accessories supplied by TP should be used with TP products or your guarantee may be invalidated.
  • Liability is limited to the affected part only which we will repair or replace at our discretion.  We do not support any indirect costs incurred including third party building or disposal.
  • Guarantees require the  production of the original purchase receipt and  of the batch number which appears on the instruction provided with the product. This instruction sheet  should be retained by the purchaser for this reason and to provide important maintenance information (see above).
  • If a guarantee claim is valid and a replacement part is supplied, the replacement part assumes the warranty period of the original purchase. For example if a product is purchased on 4 January 2012 and has a 1 year guarantee, but a replacement part is supplied under warranty 9 months later in September 2012, the warranty of the product including the replacement part supplied in September 2012 will expire 1 year from the original purchase, ie 3 January 2013.
  • Vandalism, abuse, incorrect installation, inappropriate usage, minor settlement , weather related  damage and acts of God are excluded 
  • Guarantees apply to purchases made in the British Isles. Outside that territorial area, the maximum guarantee on any product, or part of that product, is 1 year. 
  • Purchases of TP products outside the British Isles must be made from an approved TP retailer  who will provide local resolution of any qualifying warranty claims. All claims will require the production of a valid purchase receipt.

To enable us to manage your warranty claim as efficiently as possible, please register your purchase at www.tptoys.com/productregistration

Range of TP Products - Guarantees

Code  Product Description Parts Covered/Conditions  Length

292

DOUBLE SEATED SQUARE SANDPIT

Wood –against rot causing failure

1 year

339

ANCHOR DOWN KIT

 

1 year

41

TRAMPOLINE LADDER

 

1 year

226P

8FT GENIUS OCTAGONAL

Frame- against rust causing failure

10 years

Bed and stitching

2 years

Enclosure

1 Year

227P

10FT GENIUS OCTAGONAL

Frame- against rust causing failure

10 years

Bed and stitching

2 years

Enclosure

1 Year

228P

12FT GENIUS OCTAGONAL

Frame- against rust causing failure

10 years

Bed and stitching

2 years

Enclosure

1 Year

229P

14FT GENIUS OCTAGONAL

Frame- against rust causing failure

10 years

Bed and stitching

2 years

Enclosure

1 Year

249

8FT GENIUS ROUND TRAMP

Frame- against rust causing failure

10 years

Bed and stitching

2 years

Enclosure

1 Year

250P

10FT GENIUS ROUND TRAMP

Frame- against rust causing failure

10 years

Bed and stitching

2 years

Enclosure

1 Year

251P

12FT GENIUS ROUND TRAMP

Frame- against rust causing failure

10 years

Bed and stitching

2 years

Enclosure

1 Year

252P

14FT GENIUS ROUND TRAMP

Frame- against rust causing failure

10 years

Bed and stitching

2 years

Enclosure

1 Year

231

6FT BIG BOUNCER TRAMPOLINE

Frame- against rust causing failure

10 years

Bed and stitching

2 years

Enclosure

1 Year

755

RAPIDE SLIDE BODY

 

1 Year

968

SMALL WAVY SLIDE

 

1 Year

969

CRAZYWAVY SLIDE

 

1 Year

768

RAPIDE EXTENSION

 

1 Year

293

ACTIVITY ACCESSORY PACK

 

1 Year

749

SPIRO HOP SEE-SAW

 

1 Year

140

FOREST WOODEN SEESAW FSC

Wood –against rot causing failure

5 Years

865

HIDE&SEEK TUNNEL 1.8M

 

1 Year

983

JUNIOR SPIRO BOUNCER

 

1 Year

951

BUBBLE BOUNCER

 

1 Year

636

BOUNCYCLE

 

1 Year

9

ACORN GROWABLE SWING

Wood –against rot causing failure

5 Years

37

EARLY FUN GROWABLE SWING FRAME

 

1 Year

340P

CASTLEWOOD TOWER

Wood –against rot causing failure

5 Years

341

CASTLEWOOD SWING ARM

Wood –against rot causing failure

5 Years

344

CASTLEWOOD DEN PACK

Wood –against rot causing failure

5 Years

201

 

FOREST SINGLE SWING 2 FSC

Wood –against rot causing failure

5 Years

206

FOREST DOUBLE SWING 2 FSC

Wood –against rot causing failure

5 Years

605

TRAPEZE & RINGS

 

1 Year

946

TWIZZLER II

 

1 Year

69

APPLE GREEN BUCKET SEAT

 

1 Year

998

JUNIOR SWING SEAT

 

1 Year

925

'GREEN' DELUXE SWG ST

 

1 Year

924

'GREEN' WRAPAROUND ST

 

1 Year

999

QUADPOD – GREEN

 

1 Year

72

WOODEN SWING SEAT

 

1 Year

933

GREEN PIRATE BOAT

 

1 Year

22

6 x 4 GOAL

Frame-against rust causing failure

5 Years

All other parts

1 Year

36

SUPER GOAL WITH TRAINER

Frame-against rust causing failure

5 Years

All other parts

1 Year

38

GIANT GOAL WITH TRAINER

Frame-against rust causing failure

5 Years

All other parts

1 Year

616

GARDEN GAMES SET

 

1 Year

839

EXPLORER2 FRAME WITH PLATFORM

Frame-against rust causing failure

5 Years

All other parts

1 Year

836

NEW EXPLORER DEN

 

1 Year

476

KINGSWOOD2 TOWER

Wood –against rot causing failure

5 Years

479

KINGSWOOD2 DOUBLE SWING ARM

Wood –against rot causing failure

5 Years

334

FOREST SINGLE MULTIPLAY

Wood –against rot causing failure

5 Years

792

TP FOREST JUNIOR MULTIPLAY

Wood –against rot causing failure

5 Years

342

CASTLEWOOD HEXAGONAL SANDPIT

Wood –against rot causing failure

1 Year

164

PIRATE GALLEON 2

Wood –against rot causing failure

5 Years

286

DELUXE PICNIC TABLE SANDPIT

Wood –against rot causing failure

1 Year

285

EARLY FUN PICNIC TABLE SANDPIT

Wood –against rot causing failure

1 Year

291

FOREST DOUBLE MULTIPLAY WITH SLIDE

Wood –against rot causing failure

5 Years

794

FOREST LODGE

Wood –against rot causing failure

5 Years

795

FOREST VILLA

Wood –against rot causing failure

5 Years

76

AQUA SLIDE

 

1 Year

976

EARLY FUN WAVY SLIDE

 

1 Year

889

CRAZYWAVY STEPSET

Steel against rust causing failure

5 Years

All other parts

1 Year

769

RAPIDE 3M STEP SET

Steel against rust causing failure

5 Years

All other parts

1 Year

841

JUNGLE RUN

Steel against rust causing failure

5 Years

All other parts

1 Year

131

DOUBLE GIANT SWING FRAME

Steel against rust causing failure

5 Years

All other parts

1 Year

198

EARLY FUN JUNIOR TRAMP WITH PADS

 

1 Year

730

POGO STICK

 

1 Year

346

CASTLEWOOD TOWER SANDPIT COVER

1 Year

265P

8FT TRAMPEAZEE TRAMPOLINE

Frame- against rust causing failure

5 years

Other Parts

1 years

266P

10FT TRAMPEAZEE TRAMPOLINE

Frame- against rust causing failure

5 years

Other Parts

1 years

267P

12FT TRAMPEAZEE TRAMPOLINE

Frame- against rust causing failure

5 years

Other Parts

1 years

803

ROUNDWOOD DOUBLE SWING

1 Year

112

FOREST SLIDE WITH SANDPIT

1 Year

792

JUNIOR MULTIPLAY

5 Year

290

EARLY FUN ACTIVITY HOUSE

5 Year

30

WOODEN PLAYHOUSE

5 Year

132

TP TRIPLE GIANT SWING FRAME

Steel against rust causing failure

5 Years

All other parts

1 Year

303

TP NEW FOREST SINGLE SWING FSC

Wood against rot causing failure

5 Years

All other parts

1 Year

304

TP NEW FOREST DOUBLE SWING FSC

Wood against rot causing failure

5 Years

All other parts

1 Year

350

TP WOOD PLAYHOSE FSC W/SLIDE

Wood against rot causing failure

5 Years

All other parts

1 Year

475

TP KINGSWOOD CLIMBING BRIDGE FSC

Wood against rot causing failure

5 Years

302

TP NEW FOREST ACORN GROWABLE SWING FRAME FSC

Wood against rot causing failure

5 Years

All other parts

1 Year

288

CREATAWAY SAND TABLE ACCESSORY PACK

1 Year

803

TP ROUNDWOOD TRIPLE SWING FRAME

Wood against rot causing failure

1 Years

All other parts

1 Year

919

NEST SWING

1 Year

952

BUBBLE BOUNCER (INC BUBBLES)

1 Year

922

WOOD TRAPEZE AND RINGS

1 Year

920

WOODEN WING SEAT

1 Year

280P

TP GENIUS OCTAGONAL 2 & ENCLOSURE 8FT (WITH IGLOO DOOR)

Frame against rust causing failure

10 Years

All other parts

1 Year

281P

TP GENIUS OCTAGONAL & ENCLOSURE 10FT (WITH IGLOO DOOR)

Frame against rust causing failure

10 Years

All other parts

1 Year

282P

TP GENIUS OCTAGONAL 2 & ENCLOSURE 12FT (WITH IGLOO DOOR)

Frame against rust causing failure

10 Years

All other parts

1 Year

283P

TP GENIUS OCTAGONAL 2 & ENCLOSURE 14FT (WITH IGLOO DOOR)

Frame against rust causing failure

10 Years

All other parts

1 Year

In all cases, the guarantee conditions clearly stated above must also be met for the guarantee to be upheld

Use of TP Products in an educational /schools environment

TP products are tested to the EN71 standard applicable to products used in a family domestic setting. Anyone wishing to use TP equipment in an educational setting should check with their insurer that equipment certified to EN71 is acceptable before they make their purchase.

TP products intended for use in an educational setting are guaranteed for 1 year. These products are the  sand and water tables: The Cascade, the Oasis, the Rockface and the La Palma as well as the Hide and Seek tunnel.  All other products will not be covered under warranty when used in a commercial environment.

None of the above affects the consumer’s statutory rights

Important Information about Guarantees on TP purchases made prior to 3rd January 2012

Tube Plastics trading as TP Activity Toys went into administration on 6 December 2011. At that time all the guarantees it had issued were rendered null and void.

Robovision Ltd bought the assets of Tube Plastics on 3 January 2012. Trading as TP Toys we have no legal obligation to honour the guarantees issued by the business that went into administration. However, as a gesture of good will, we will endeavour to honour all guarantees for purchases made 1 year prior to our purchase of the assets of Tube Plastics, i.e all purchases made from 1st January 2011. Guarantees relating to any purchases made before 1st January 2011 will not be honoured. 

Please click here for guarantee information on discountinued lines sold at clearance prices through all TP Toys retailers including tptoys.com after 22nd January 2013.