Guarantee Information

Guarantee conditions for products sold by Robovision Ltd trading as TP Toys.

  • All guarantees are conditional upon family domestic use of the product
  • All guarantees apply to the original purchaser only; they are strictly not transferable
  • All guarantees commence on the date of purchase.
  • All guarantees require the purchaser to have followed the maintenance instructions provided with all TP products. For example any rust spots on steel frames need to be rubbed down with a wire brush and protected with galvanized paint to prevent further corrosion. If this general maintenance has not taken place, the guarantees against rust causing failure will be invalidated.
  • All guarantees require the purchaser not to have modified the product.
  • Only fittings and accessories supplied by TP should be used with TP products or your guarantee may be invalidated.
  • Guarantees against rust and wood rot causing failure. Many TP products have extensive guarantees against wood rot and rust causing failure. These guarantees apply to the wood or steel frame structures only. They do not apply to the nuts and bolts used to construct the frames. These nuts and bolts are covered by a standard one year guarantee in all cases.
  • Liability is limited to the affected part only which we will repair or replace at our discretion.
  • Guarantees require the production of the original purchase receipt and  of the batch number which appears on the instruction provided with the product. This instruction sheet should be retained by the purchaser for this reason and to provide important maintenance information (see above).
  • If a guarantee claim is valid and a replacement part is supplied, the replacement part assumes the warranty period of the original purchase. For example if a product is purchased on 4 January 2015 and has a 1 year guarantee, but a replacement part is supplied under warranty 9 months later in September 2015, the warranty of the product including the replacement part supplied in September 2015 will expire 1 year from the original purchase, ie 3 January 2016.Vandalism, abuse, incorrect installation, inappropriate usage, minor settlement , weather related  damage and acts of God are excluded 
  • Guarantees apply to purchases made in the British Isles. Outside that territorial area, the maximum guarantee on any product, or part of that product, is 1 year. 
  • Purchases of TP products outside the British Isles must be made from an approved TP retailer who will provide local resolution of any qualifying warranty claims. All claims will require the production of a valid purchase receipt.
  • To enable us to manage your warranty claim as efficiently as possible, please register your purchase at www.tptoys.com/productregistration
  • Registration of warranty is not necessary for customers who purchase from this website, www.tptoys.com. Their purchase records will be used to register their guarantee.
  • TP Promise: From 23rd February 2017, until further notice, all purchasers from tptoys.com will receive an extra one year guarantee free. This extra one year guarantee is in addition to the standard TP guarantee(s). A full listing of all TP standard guarantees is available here.  This additional guarantee is strictly limited to customers of tptoys.com only. Customers purchasing from other TP retailers will not qualify for this additional guarantee in any circumstance whatsoever. All guarantees commence on the date of purchase.
  • Guarantees apply to purchases made in the British Isles. Outside that territorial area, the maximum guarantee on any product, or part of that product, is 1 year.

In all cases, the guarantee conditions clearly stated above must also be met for the guarantee to be upheld

 Use of TP Products in an educational /schools environment

TP products are tested to the EN71 standard applicable to products used in a family domestic setting. Anyone wishing to use TP equipment in an educational setting should check with their insurer that equipment certified to EN71 is acceptable before they make their purchase.

TP products intended for use in an educational setting are guaranteed for 1 year. Specifically, these products are TP sand and water tables: The Cascade, the Oasis, the Rockface and the La Palma as well as the Hide and Seek tunnel. All other TP products used in this environment are guaranteed for 3 months only to reflect the more intensive use these products will experience in this setting.

None of the above affects the consumer’s statutory rights

Important Information about Guarantees on TP purchases made prior to 3rd January 2012

Tube Plastics trading as TP Activity Toys went into administration on 6 December 2011. At that time all the guarantees it had issued were rendered null and void.

Robovision Ltd bought the assets of Tube Plastics on 3 January 2012. Trading as TP Toys we have no legal obligation to honour the guarantees issued by the business that went into administration. However, as a gesture of good will, we will endeavour to honour all guarantees for purchases made 1 year prior to our purchase of the assets of Tube Plastics, i.e all purchases made from 1st January 2011. Guarantees relating to any purchases made before 1st January 2011 will not be honoured. 

Please click here for guarantee information on discontinued lines sold at clearance prices through all TP Toys retailers including tptoys.com after 22nd January 2013.