TP Promise

 When you buy from tptoys.com, you have the reassurance that you are buying from the original manufacturer of TP toys.

We want to say a special big thank you to customers who buy from us. Having thought long and hard, we’ve come up with some ideas to make your TP purchase from us extra special.  From 23rd February 2017 we are pleased to offer you our TP Promise.

Extra 1-year guarantee

Buy from tptoys.com and we will give you an extra one year guarantee on every TP branded product*. This added value guarantee is free and available exclusively to customers of this website, tptoys.com. It will not be applied to purchases of TP products made through other retailers under any circumstances.

We tell you the standard TP manufacturer guarantees clearly on the product pages of our website. Just take a look at the panel on the right hand side next to the product’s description. Then simply add 1 year to the stated guarantee if you buy from us. For example, your TP Genius Octagonal trampoline net will have a 2 year guarantee, not 1 year if you buy from us. Moreover, there is no need to register your purchase to qualify for your extra guarantee. We will keep your purchase record safely and securely to make any claim easy for you.

Find out more about TP guarantees here.

Customer service that goes the extra mile

Our in - house Product Development team design all TP products and our customer service team are the first to assemble them. So, we know TP products better than anyone. If its advice about what to buy or you need help putting your TP playframe together, you can rely on the friendly customer service team here at tptoys.com. Send us an email or give us a call, we will always go the extra mile.

Extra fast delivery

We know your kids can’t wait for their TP toy to arrive.  With our free delivery offer, they won’t have to.  As standard, we offer free next working day delivery to UK mainland addresses for all orders over £50 placed before 1pm. Hey presto. Before you know it your kids will be letting off steam having lots of fun in the garden and you can stop climbing the walls

*The extra one-year guarantee applies to TP branded products only. Therefore, it does not apply to Scuttlebugs, Smart trikes, Swingballs or any other non TP branded product for sale on tptoys.com. Please also note it does not apply to purchases of TP spares from tpspares.com