Guarantees

Guarantee conditions for products sold by Robovision Ltd trading as TP Toys.

TP branded products bought from the tptoys.com website carry an additional 1-year guarantee on top of the standard guarantee. This additional guarantee does not apply to:

• TP products bought through other retailers or websites
• products from other brands sold on the tptoys.com website, which are covered by their own manufacturer’s guarantee

Guarantee periods for specific products can be found on the product information for that product.

Nothing on this page affects your statutory rights.

What the guarantee covers

Our guarantee covers defects in materials and workmanship that arise from normal, domestic use of the product in line with the assembly and usage instructions.

Wooden products are covered against wood rot that causes failure, as long as they have been maintained as described below.

General conditions

• All guarantees are conditional on family domestic use of the product.
• All guarantees apply to the original purchaser only and cannot be transferred.
• All guarantees start on the date of purchase.
• All guarantees require the product not to have been modified.
• Only fittings and accessories supplied by TP should be used with TP products, or your guarantee may be invalidated.
• Guarantees rely on the purchaser correctly assembling the product in line with the assembly instructions, including correct anchoring and correct treatments being used on products supplied untreated. 

Maintenance

All guarantees require the maintenance instructions supplied with the product to have been followed. For example:

• Steel frames: any rust spots need to be rubbed down with a wire brush and protected with galvanised paint to prevent further corrosion. If this has not been done, the guarantee against rust causing failure will not apply.
• Wooden products: wood is a natural material that reacts to the weather when used outdoors. Even when pre-treated, it may need re-treating every year to protect it. If this has not been done, the guarantee will not apply.

What the guarantee does not cover

• Accidental damage, including damage caused by impacts, dropping, standing on, bending, or by handling during moving, dismantling or storage.
• Fair wear and tear, or parts that wear with regular use, such as trampoline mats, nets, foam padding, ropes and seat straps.
• Use outside the product’s intended limits, including products used outside the age and weight limits stated on the product page and packaging, indoor products used outdoors, outdoor products used indoors, or products used in a way not shown in the instructions.
• Vandalism, abuse, incorrect installation, inappropriate use, minor settlement, weather-related damage and acts of God.
• Surface mould on wooden products. Advice on this can be found in our Help Centre.

Delivery area

We deliver to mainland UK addresses only and do not deliver to offshore locations, including the Isle of Wight, Scottish islands, Isles of Scilly, Channel Islands and Isle of Man.

Our guarantee applies only to products delivered to, and installed within, our delivery area. If you arrange onward shipment yourself (for example, using a freight forwarder), any return, collection, repair or replacement will be handled at the original mainland delivery address. Any onward shipping costs, or damage during onward transit, are your responsibility.

TP products bought outside the UK must be bought from an approved TP retailer, who will deal with any qualifying guarantee claims locally. Outside the UK, the maximum guarantee on any product or part is 1 year, unless a different period is set by law in that country.

Making a claim

Please report any issue as soon as you notice it, and stop using the product until it has been assessed.

To make a claim, we will need proof of purchase and the batch number shown on the instructions supplied with the product, so please keep these safe. We may also ask for clear photographs or videos of the issue and of the whole product. We may ask to inspect the product, or for it to be returned to us.

What we will do

If your claim is valid, we will repair or replace the affected part at our discretion. We do not cover indirect costs, including third-party building or disposal costs.

A replacement part supplied under guarantee is covered for the remainder of the original guarantee period. For example, if a product with a 1-year guarantee was bought on 4 January 2024 and a replacement part was supplied in September 2024, the guarantee on the product, including that part, would end on 3 January 2025.

Goodwill gestures

Any repair, replacement or refund offered outside these terms is a goodwill gesture. It does not form part of the guarantee and does not set a precedent for future claims.

Use in schools and educational settings

TP products are tested to the EN71 standard for products used in a family domestic setting. If you plan to use TP equipment in an educational setting, please check with your insurer that equipment certified to EN71 is acceptable before buying.

The following products are guaranteed for 1 year when used in an educational setting: the Cascade, Oasis, Rockface and La Palma sand and water tables. All other products are not covered when used in a commercial environment.

None of the above affects your statutory rights.