Terms & Conditions

The last day for ordering for guaranteed Christmas delivery is 18th December, any orders received after this date will still be dispatched up to 21st December but cannot be guranteed for delivery before Christmas. 

Please check your delivery upon receipt as we will be unable to help once our offices close for the Christmas break on 22nd December and reopen on 2nd January. 

Our terms

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.  Information about us and how to contact us

2.1 Who we are. We are Robovision Limited t/a TP Toys, a company registered in England and Wales. Our company registration number is 0204441 and our registered office is at Mookie Toys, 11 Enterprise Way, Maulden Road, Flitwick, Bedfordshire MK45 5BW. Our registered VAT number is 442174861.

2.2 How to contact us. You can contact us by telephoning our customer service team at 01525 722723 or by writing to us at sales@mookie.co.uk or by post to Mookie Toys, 11 Enterprise Way, Maulden Road, Flitwick, Bedfordshire MK45 5BX.

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address, you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place on dispatch or when we take steps to fulfil your order (whichever is the earlier), at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources, which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline, you have specified.

3.3 We only sell to the UK. Our website is solely for the promotion of our products in the UK and Republic of Ireland. Unfortunately, we do not deliver to addresses outside the UK or Republic of Ireland.

4. Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

4.3 Choosing your product.  Our products can be very large. We provide detailed information on product dimensions on the website.  Please read this information very carefully to make you are buying a product that is suitable for your house and garden.

4.4 Please note our products are intended for family domestic use only and comply with European safety standards, EN71 parts 1 , 2  3 and 8. They are not intended for use in a commercial setting. A completely different set of standards apply to products intended for such intensive use

5. Your rights to make changes

5.1 If you wish to make a change to the product, you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).

6. Our rights to make changes

6.1 Minor changes to the products. We may change the product:

(a) To reflect changes in relevant laws and regulatory requirements; and

(b) To implement minor technical adjustments and improvements. These changes will not affect your use of the product.

7. Providing the products

7.1 Delivery. The costs and details of delivery will be as displayed to you on our website and in our delivery terms and conditions www.tptoys.com/customer/pages/delivery

7.2 When we will provide the products. We will deliver them to you as soon as reasonably possible.  Delivery will be made to the kerbside by our nominated courier.  If you have requested the products be left in a safe place or with a neighbour, we accept no liability for loss or damage to products left in these locations at your request.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible after we have been made aware to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our courier will leave you a note informing you of how to rearrange delivery.

7.5 If you do not re-arrange delivery. If you do not, after a failed delivery to you, re-arrange delivery we (or our nominated courier) will contact you for further instructions and we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 10.2 will apply.

7.6 When you become responsible for the goods. A product will be your responsibility from the time our courier delivers the product to the address you gave us.

7.7 When you own goods. You own a product once we have received payment in full.

7.8 What will happen if you do not give required information to us? We may need certain information from you so that we can supply the products to you, for example, your full address. If so, this will have been stated in our checkout process If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.9 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) Deal with technical problems or make minor technical changes;

(b) Update the product to reflect changes in relevant laws and regulatory requirements;

(c)  Make changes to the product as requested by you or notified by us to you (see clause 6).

7.10 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 12.5), we may suspend supply of the product until you have paid us the outstanding amounts.

7.11 When your goods arrive.  Please check your delivery carefully to ensure you have received exactly what you have ordered. As our products are self-assembly, we recommend you allow yourself sufficient time to check the contents thoroughly before assembly commences, whether by yourself or by any third party you have chosen to employ. We will not pay any compensation whatsoever for issues which arise as a result of a failure to allow adequate time for us to correct any error.

8. Your rights to end the contract

8.1 You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.7.

8.2 Ending the contract because of something, we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

(a) We have told you about an upcoming change to the product or these terms which you do not agree to;

(b) We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c) There is a risk that supply of the products may be significantly delayed because of events outside our control;

(d) We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month; or

(e) You have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by Robovision Limited t/a TP Toys of to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 11.3):

8.5 When you do not have the right to change your mind.  You do not have a right to change your mind in respect of:

(a) Products you have assembled or part-assembled;

(b) Products that are no longer in a saleable condition due to your actions or that have been modified in any way;

(c) Products that you have painted or treated in any way;

(d) Products where you have failed to follow our instructions regarding their assembly; and

(e) Any products, which become mixed inseparably with other items after their delivery.

8.6 How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

8.7 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: 

(a) Phone or email. Call customer services on 01525 722723 or email us at sales@mookie.co.uk Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) By post. Write to us at Mookie Toys, 11 Enterprise Way, Maulden Road, Flitwick, Bedfordshire MK45 5BW. including details of what you bought, when you ordered or received it and your name and address.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.   You must post them back to us at Mookie Toys, 11 Enterprise Way, Flitwick, Bedfordshire MK45 5BX or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01525 722723 or email us at sales@mookie.co.uk for a return label or to arrange collection.  You must obtain evidence of postage and delivery and a full tracking history if you are returning the goods to us.  If you are exercising your right to change your mind, you must send off the goods within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return. We will pay the costs of return:

(a) If the products are faulty or misdescribed;

(b) If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

 In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.  

9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you £20 for this.

9.5 How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way, which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.7  When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:

(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) You do not make any payment to us when it is due;

(b) You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

(c) You do not, within a reasonable time, allow us to deliver the products to you.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01525 722723 or write to us at sales@mookie.co.uk or by post to Mookie Toys, 11 Enterprise way, Flitwick, Bedfordshire, MK45 5BX.

11.2 Evidence of the problem.  We may request that you send to us photographs of the potentially faulty products so that we may assess any damage and any spare or replacement parts required.  We require you to cooperate with us in this regard in order to assess and progress any refunds or repairs.

11.3 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

 

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • Up to 30 days: if your goods are faulty, then you can get an immediate refund. 

  • Up to six months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases. 

  • Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

See also clause 8.3.

11.4 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01525 722723 or email us at sales@mookie.co.uk  for a return label or to arrange collection.

12. Price and payment

12.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clause 12.4 for what happens if we discover an error in the price of the product you order.

12.2 Promotional codes.  We will sometimes advertise goods with a promotional offer or at a promotional price. If it is necessary to enter a promotional code at the checkout to purchase at the price or obtain the promotional offer, you must enter the correct code at this stage otherwise you will not purchase at the promotional price or receive the promotional offer.

12.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.4 What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell will be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions.  We are under no obligation to complete the order at the incorrect price. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.5 When you must pay and how you must pay. We accept payment with, Visa Debit, Visa Credit, MasterCard, Visa Electron, Maestro, Amazon Payments and PayPal. You must pay for the products before we dispatch them.

Please note: If you choose to pay using PayPal and the funds are not available in your PayPal account or there is no debit card linked to your account then PayPal will complete the transaction using an eCheque. If this method is used, we are unable to ship the order until the eCheque has cleared. Therefore, the next working day delivery will not be available. It can take up to 14 days for an eCheque to clear.

12.6 All credit cards and debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment, we will not accept your order, we will not be obliged to tell you the reason for the refusal and we will not be liable for the item not being delivered to you.

12.7 We recommend you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur by transmitting information by internet link or by email. Any such losses shall be entirely your responsibility.

12.8 Credit card information is transmitted from you to us through a 256-bit Secure Sockets Layer (SSL) connection in a secure fashion. This site is fully PCI-DSS compliant (Payment Card Industry Data Security Standard), and all customer data is held in a secure and safe environment. You may choose to have your credit card details stored for easy later re-use, and all customer credit card data is held using strong cryptography, which can be decrypted and used only by you.

12.9 Interest free credit arrangements.  We may use third party providers to offer you interest free credit arrangements for payment of our goods.  Where you take up this arrangement, we incur an administration fee from the third party credit provider.  Where you cancel this credit arrangement we still incur this fee and we reserve the right to pass the cost of this on to you.

12.10 Orders not completed.  In rare circumstances, if an order placed via our website is not accepted or processed, your own bank may have taken the funds from your account.  Where we have received these funds we will refund them as soon as reasonably possible, however, in some circumstances the funds removed from your account have not reached us (as the order was not processed).  In these circumstances we will be able to advise you that we do not have your funds and you will need to contact your bank to arrange return of the funds.

13. Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.3.

13.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. For the avoidance of doubt, our guarantees are not valid if you use the products for these purposes.

14.   How we may use your personal information

14.1 We will use the personal information you provide to us:

(a) To supply the products to you;

(b) To process your payment for the products; and

(c) If you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

15.  Other important terms

15.1  We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You need our consent to transfer your rights to someone else (including our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.6 Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.