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Need a hand? Fill in the form below for advice or to arrange a return, or chat to us live during business hours* and a member of the team will get back to you as soon as they can.

We're working hard to dispatch every order within the lead time shown at checkout, and we aim to reply to all emails within 48 hours, though this may take a little longer during busy periods.

Prefer to find the answer yourself? Visit our help centre here or check the links at the bottom of this page for FAQs and detailed info on our products and services.

You can also reach us by phone on 01525 659597 or email customerservice@tptoys.com with your query.

Customer service hours:

Mon–Fri: 9am–9pm

Sat–Sun: 10am–7pm

*Live chat available during business hours only. Phone lines are staffed 9am–5pm Monday to Friday, and 9am–1pm on Saturdays.

If you want to enquire about spares or have a warranty claim for your product, please do not fill in this form click here instead.

Buy now, pay monthly on orders over £250*.

We have teamed up with Klarna so you can spread the cost of your purchase over 12 months interest free**

Just click on Klarna on the payments page at checkout for an instant decision

*Subject to financial circumstances. You must be at least 18. Credit provided by Klarna AB

**Typical APR 19.9% after interest free period

Klarna T&C's and FAQ's

Shop Now. Enjoy Now. Pay Later.

Add your toys to cart.
Select Clearpay at checkout
Log into or create your Clearpay account
Split into 4 payments, payable every 2 weeks

Terms and conditions apply (see link below). 18s+. Minimum spend of £100. Finance subject to status. Late fees apply. UK residents only (excluding Channel Islands) and other eligibility criteria apply.

Click here to see Clearpay terms of service

Pay in 3 interest-free payments

Split your purchase into 3 with no sign-up fees or late fees.

Choose PayPal at checkout to pay later with Pay in 3.
Complete your purchase with the first payment today.
Remaining payments are taken automatically.

Pay in 3 is an unregulated credit agreement, so you will have fewer protections under this agreement than you would under a regulated credit agreement. Carefully consider whether the purchase is affordable and how you will make the repayments. Be aware of the possible impact of using Pay in 3 and of missing payments, including making other borrowing more difficult or more expensive. Pay in 3 eligibility is subject to status and approval. 18+ UK residents only. Available for purchases of £30 to £2,000. Terms and conditions apply. PayPal Pay in 3 is a trading name of PayPal UK Ltd, 5 Fleet Place, London, United Kingdom, EC4M 7RD. Learn more about Pay in 3

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Find the perfect toy

Choosing the right toy doesn’t have to be complicated. Answer a few quick questions about your space, budget, and how your children love to play, and we’ll help you find the perfect match for your garden or play space.

How old are the children?

Slide to choose a range:

1 Year

10+ Years

1

10

What is the minimum number of children who will be using the toy together?

Select one option from below:

Only 1 Up to 2 Up to 3 Up to 4 5+

How much space do you have in your play space?

Select one option from below:

SmallUp to 100 m² Medium100–250 m² Large250m²+

Do you prefer toys that can grow with your child or can be upgraded with accessories?

Select one option from below:

Both Neither Accessorise Growable

What’s your ideal budget?

Select one option from below:

Under £200 £200–£400 £400–£800 £800+ I have no preference