Need help? Use this form for any advice or if you wish to return your purchase. If you need help you can also use our chat feature* and one of the team will come back to you as soon as possible.  Please rest assured that we are working as quickly as possible to dispatch all orders within the lead-times indicated at your time of order.   

We aim to respond to all emails within 48 hours of receipt.   Please be aware that this may extend during busy periods.

You can also check out our help centre here and the links at the bottom of this page to see our frequently asked questions along with detailed information on our products & services.

Alternatively you can email customerservice@tptoys.com with your query.

Our Customer service opening hours are

Mon-Fri 9am to 9pm

Sat-Sun 10am to 7pm

Please be aware that due to the Easter break our offices will be closed on Monday 21st April and will re-open at 9am on Tuesday 22nd.

Please note: We are doing everything possible to fulfil our advertised delivery lead times. However, some short delays may occur because of the high volume of freight travelling through the network over the Easter holiday period. We appreciate your patience at this time.

*live chat only available during business hours.