Need help? Use this form for any advice or if you wish to return your purchase. If you need help you can also use our chat feature and one of the team will come back to you as soon as possible. Please rest assured that we are working as safely and as quickly as possible to dispatch all orders within the lead-times indicated at your time of order. We really do appreciate your patience and understanding throughout these times.
We and our courier partners are working hard to ensure deliveries stay on schedule and avoid disruption as much as possible. Please can we ask for your understanding that the majority of our packages are considered to be extra-large and they can take longer than usual to process through the courier system. At the present time, the third party couriers we use are delivering on schedule to most areas of the UK but your delivery may get delayed so we ask for your understanding on this.
Most of our customer service team have been able to return to our office and we have now reopened our phone lines. Our chat service is now turned on and available Monday-Friday 09:00am-5:30pm. We continue to reply to your emails as quickly as we can - our aim is to reply to all messages within 48hrs of receipt
Please use this contact us page and one of the team will respond as soon as possible. Or check out our help centre hereto see our frequently asked questions along with detailed information on our products & services.
(Mon-Fri 9am-5:30pm - Bank holidays excluded)
If you want to enquire about spares or have a warranty claim for your product, please do not fill in this form click hereinstead.