Delivery

Delivery charges and times are shown at checkout and depend on the items you order and where you are located. Charges may occasionally change.

Delivery Charges*

*Restrictions apply. See Where We Deliver below.

Your exact delivery cost will always be confirmed at checkout. The next available delivery date is shown on each product page and confirmed again at checkout.

Delivery Speed

Standard delivery takes 48 hours from dispatch.

●       Orders placed before 12pm, Mon–Fri: dispatched same day, delivered in ~48 hours.

●       Orders placed before 12pm on Friday: delivered the following Tuesday.

●       Orders placed after 12pm Friday, or over the weekend: dispatched Monday, delivered ~48 hours later.

●       Orders placed over a bank holiday: dispatched the next working day.

Other delivery options (subject to postcode availability, as unavailable options simply won't appear at checkout):

●       Nominated Day Delivery: choose a specific date (Mon–Fri)

●       Pre-12pm Delivery: morning delivery (Mon–Fri)

●       Saturday Delivery

Where We Deliver

We deliver to the UK mainland only. We're unable to deliver to Northern Ireland or BFPO addresses.

Restricted / extended-timescale postcode areas:

If your order hasn't arrived within 7 working days of dispatch, please get in touch and we'll investigate straight away.

Delivery Windows & Instructions

●       Deliveries arrive between 8am and 6pm, unless you've booked a timed slot. Occasionally, carrier capacity means this can extend into the evening.

●       You'll receive an ETA on the day of delivery. Please note this cannot be changed once issued.

●       You'll know your delivery day in advance via your dispatch/tracking notification, so you have time to arrange access.

●       Want us to leave your order in a safe place, or with a neighbour? Please call us on  01525 659597 or use the contact us form to arrange this. Email customerservice@tptoys.com by 9am on the day of delivery. 

●       If no instructions are given, some couriers may use their own discretion to leave the item somewhere they consider safe.

●       Please note: once goods are left as instructed (or at the courier's discretion with no instructions given), we can't accept liability for loss or damage.

Multi-Package Orders

Many of our products are delivered in multiple boxes. We aim for everything to arrive together, but split deliveries do happen. If part of your order is missing, please wait two working days before contacting us. The rest is very likely already on its way.

Packaging

Some products are delivered in packaging that shows images of the contents. We're unable to offer plain packaging. Worth bearing in mind if you're ordering a gift.

Pre-Order / Early Purchase Items

If an item isn't yet in stock, its product page and your order confirmation will show an estimated delivery date. This date may shift depending on when stock arrives. We'll contact you if it changes unexpectedly.

●       There's no option to choose a specific delivery date for these items at checkout.

●       Need delivery on a particular date after the estimate? Let us know within 24 hours of ordering.

●       If stock arrives early, we may dispatch sooner than planned, but once an order has been picked, we can't amend the delivery date.

●       You'll get tracking details as soon as your order is dispatched.

●       For Scotland and other restricted postcode areas (see table above), early purchase orders follow the standard 3–7 working day timescale once dispatched.

If Something's Not Right

We aim to hit every timescale above, but they aren't guaranteed. Delays can occasionally happen due to weather, carrier capacity, or other factors outside our control. If this affects your order, we'll extend the delivery date accordingly and keep you updated.

If you're ordering for a special occasion or have arranged third-party assembly, we'd advise against ordering last minute. Please allow plenty of time before the event and check your items as soon as they arrive. Report any damage or discrepancies within 48 hours of receipt.

We're not able to offer compensation for delivery delays or issues outside our control, but we'll always work with you to resolve things as quickly as possible.

As a small, family-run business, we take real pride in the service we provide. Many of our products are large, heavy, or awkwardly shaped, so they're handled manually rather than on standard conveyor systems. This occasionally means deliveries take a little longer than expected. We appreciate your patience and support and we'll keep you informed every step of the way.