Your right to cancel
Our cancellation policy does not affect your legal rights.
Before your item is dispatched
Your order can be cancelled up to the point of dispatch.
After your item has been dispatched
Once your order has been dispatched we are unable to cancel it.
Returning your items
If you are not entirely satisfied with your purchase and you have not assembled your item , you can arrange for the return of the goods, within 14 days of purchase, via a courier of your choice at your expense or alternatively please email Customerservice@tptoys.com for a quotation for your return. You remain responsible for the goods until they have been signed for at our warehouse. We recommend that you insure any goods you are returning to us.
The returns address is tptoys.com, Robovision t/a TP Toys,11 Enterprise Way, Flitwick, Bedford MK45 5BX. Please ensure that the goods are in their original packaging and ensure that your items are packaged adequately to protect against damage. Please note that if you fail to take reasonable care of the goods before they are returned to us, we will charge you a reasonable sum for the reduction in value the goods have incurred. If you have assembled a product it cannot be returned unless found to be faulty.
If you refuse delivery from our carrier you will be responsible for the return charge of these goods. You can arrange the return via a courier of your choice and at your expense or we can arrange this for you. Please email us and we will send a quotation for your return.
In the unlikely event that your delivery is incorrect or faulty we require you to notify us within 48 hrs of receipt by either using our live chat feature or email Customerservice@tptoys.com
At our discretion we may then do one of the following:
i. Deliver any goods not supplied
ii. Following a collection & inspection, replace damaged or defective products.
iii. Provide a refund for the amount paid by you for the goods in question.