Returns
Returning your items
If you wish to return goods you may do so within 14 working days after the day of delivery at your expense (subject to T&C's)
You must contact us by email or use our chat service to advise that you are returning your item, please do not send items back without having written confirmation of the acceptance of your return. A photograph of the goods in the original packaging, will be required for authorisation.
Please ensure that the goods are in their original packaging and ensure that your items are adequately packaged to protect against damage. Please note that if you fail to take reasonable care of the goods before they are returned to us, we will charge you a reasonable sum for the reduction in value the goods have incurred. If you have assembled a product, it cannot be returned unless found to be faulty.
We can arrange to collect the goods from you, but this is chargeable, this charge is variable depending on the weight and number of parcels, if you decide to proceed with our collection service the fee will be deducted from your final refund.
The collection service is an all-day service, and we will endeavour to collect on the day specified but this cannot be guaranteed, and we will not compensate for this if it does not occur on the specified day.
If you refuse delivery from our carrier, you will be responsible for the return charge of these goods. You can arrange the return via a courier of your choice and at your expense or we can arrange this for you. Please email us and we will send a quotation for your return.
Refunds for returns
Once your item has been signed back into our warehouse or you have informed us that it has been collected, we will issue the refund (Minus any collection fee). Once we issue the refund it can take up to 3-7 working days for this to appear with your payment provider. We do not have any control over this as this is set by the payment providers.
Faulty items
In the unlikely event that your delivery is incorrect or faulty, we require you to notify us within 48 hrs of receipt by either using our live chat feature or email customerservice@tptoys.com
At our discretion we may then do one of the following:
- Deliver any goods not supplied
- Following a collection & inspection, replace damaged or defective products or parts.
- Provide a refund for the amount paid by you for the goods in question.
