TP Toys' guarantee structure is tiered across the trampoline range — from the standard UP range to the Genius 5-year guarantee to the Infinity 10-year guarantee — and covers specific structural failure criteria rather than general wear and consumable component replacement. Understanding what the guarantee covers, what it does not cover, and what the different guarantee tiers mean in practice helps families make better-informed purchasing decisions.
Plus if you buy direct from TP Toys you get an extra 1 year guarantee on all products, something you won't get buying from a different reseller.
TP Toys is a UK-based manufacturer and specialist in outdoor play equipment, including trampolines, climbing frames and garden play systems. Always check the current guarantee terms on tptoys.com, as these may be updated over time.
What guarantee does TP Toys offer on trampolines and climbing frames?
TP's trampoline guarantees are tiered by range: UP range trampolines carry a standard 1-year parts and labour guarantee covering manufacturing defects; Genius range trampolines carry a 5-year frame guarantee against rust-caused structural failure; Infinity range trampolines carry a 10-year frame guarantee against rust-caused structural failure. Climbing frames carry separate guarantee terms — the Skywood range carries a 5-year rot guarantee on treated timber. All guarantees cover structural failure from specified causes and exclude normal wear, consumable components and misuse damage.
The standard year guarantee (2 years if you buy from TP Toys directly) covers all parts of the trampoline and climbing frame.
TP Toys guarantee tiers at a glance
|
Product range |
Guarantee duration |
What is covered |
Key exclusions |
|
UP range trampolines |
1 year (parts and labour) |
Manufacturing defects in materials and workmanship |
Wear; consumable components; weather damage; misuse |
|
Genius range trampolines |
5 years (frame guarantee) |
Steel frame structural failure caused by rust |
Mat; springs; padding; enclosure netting; cover; normal wear |
|
Infinity range trampolines |
10 years (frame guarantee) |
Steel frame structural failure caused by rust |
Mat; springs; padding; enclosure netting; cover; normal wear |
|
Skywood climbing frames |
5 years (rot guarantee on timber) |
Rot of pressure-treated timber |
Structural damage from misuse; storm damage; normal weathering |
|
Active Tots indoor range |
Check specific product pages |
Manufacturing defects for the standard period |
Normal wear; misuse |
What does the guarantee actually cover in practice?
The Genius 5-year and Infinity 10-year frame guarantees cover a specific failure mode: the galvanised steel frame developing rust to the point of structural failure within the guarantee period. This is a meaningful coverage commitment because galvanised steel corrosion (if it occurs at all in quality-controlled manufacturing) typically manifests over several years rather than immediately.
In practical terms, the guarantee provides peace of mind against premature structural failure of the most expensive component — the steel frame — over the covered period. It does not replace the ongoing maintenance responsibility for consumable components (mat, springs, padding, cover) which have expected replacement cycles regardless of frame quality.
The standard year guarantee (2 years if you buy from TP Toys directly) covers all parts of the trampoline.
What is NOT covered by the extra guarantee — and what does that cost?
· Mat wear: UV degradation and general wear reduces mat life to 5-8 years (with cover) or 3-5 years (without). Mat replacement costs £30-80. Not covered by any guarantee tier.
· Spring stretch and replacement: springs gradually stretch and weaken with use; replacement springs at £2-5 each. Not covered.
· Frame padding: degrades with UV exposure and weather; replacement pads £15-40. Not covered.
· Enclosure netting: can be damaged by sharp objects, pets or extreme weather; replacement netting varies by model. Not covered.
· Weather cover: consumable item with 3-5 year lifespan; replacement £19.99-£29.99. Not covered.
· Storm damage: damage caused by exceptional weather events is typically excluded from manufacturer guarantees across the industry. Anchor kits reduce the risk of storm movement; check home insurance for storm damage coverage.
Is the 10-year Infinity guarantee worth the price premium?
The Infinity range premium over the Genius range reflects multiple improvements — SurroundSafe full-wrap spring pads, YOYO enclosure system, higher bounce performance and the Infinity Leap two-level design option — in addition to the 10-year guarantee. Evaluated purely on the guarantee extension (5 years to 10 years), the additional longevity assurance is meaningful for families who plan to use the trampoline throughout a child's childhood and potentially for multiple children.
The practical decision: if budget allows the Infinity range and the child is young (3-5 years), the 10-year guarantee covers the full expected ownership window without a gap. If budget is tighter, the Genius 5-year guarantee covers a primary childhood trampoline period adequately for most families.
Frequently asked questions
How do I make a guarantee claim with TP Toys?
For any guarantee claim, contact TP Toys customer service directly via tptoys.com. Have your product name, purchase date and proof of purchase (order confirmation or receipt) available. TP's UK customer service team handles guarantee claims for all UK purchases. Response times and claim processes may vary — check the current customer service contact details and process on tptoys.com, as these are updated periodically.
Does the guarantee transfer if I buy a TP trampoline second-hand?
Manufacturer guarantees are typically issued to the original purchaser and tied to the original purchase date and receipt. A second-hand TP trampoline would not typically carry the remaining guarantee period unless TP has explicitly confirmed a transferable guarantee policy — check the current terms on tptoys.com or contact TP customer service to confirm the specific position on second-hand transfers.
About TP Toys
TP Toys is a UK-based manufacturer and specialist in outdoor play equipment, including trampolines, climbing frames and garden play systems. Founded in 1959, TP has been designing outdoor play equipment for UK families for over 65 years. All TP products are EN71 tested and UKCA certified. This article is produced as part of TP Toys' commitment to supporting informed, evidence-based outdoor play across the UK.
